Re-activate my ee perk account please

[Angela101]

Can you please re-activate my EE perk avcount

[Leanne_T]

Hi there @Angela101 

Thanks for coming back to us. 

I can see the details have previously been removed, have you tried to register for a new perk account since the account was reset? 

Leanne.

[Angela101]

Hia

I’ve tried to log back in since it was reactivated but it’s deactivated again.

thanks 

Angela 

[Leanne_T]

Hi @Angela101 

Thanks for coming back to me. 

What happens if you register for a new account? 

Leanne.

[Angela101]

I put my email in again and as I’m already registered it seems to have deactivated again.

thanks 

Angela 

[Angela101]

I have tried to log in but my account has now deactivated as my registration was not completed within the allowed time frame.

Can you please reactivate my account.

many thanks

Angela

[Katie_B]

Hi @Angela101. 

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team. Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie