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Re: Netflix Add on

SRF2
Investigator
Investigator

‎16-01-2025 08:01 PM - last edited on ‎17-01-2025 08:32 AM by

Can't seem to be able to start new post. My problem is with Netflix add on to mobile bill. I cancelled Netflix months ago but I am still being charged for it. According to Netflix my account was cancelled last August. I asked EE to stop paying Netflix any further subscription payments. They say they can't do that.  I am astounded that they can use my direct debit payment to pay for a cancelled subscription and I or they can't stop it. I am seriously considering going elsewhere  for my service then I can cancel my direct debit and stop unauthorised payments 

 

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4 REPLIES 4
Michael_D
EE Community Support Team

‎17-01-2025 08:34 AM

Hi @SRF2 

Thanks for coming to the community.

How does the Netflix charge appear on your bill? Is it showing as an add-on underneath your plan, or is it listed in a section for 'Charges from other companies'?

When you added it to your EE bill, did you do it through Netflix to charge to your EE bill or was it added directly with EE?

Michael

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SRF2
Investigator
Investigator
In response to Michael_D

‎17-01-2025 09:38 AM

Thanks for your reply it comes as a charge to other companies. When I started with EE I was told the Netflix was free part of the deal. I have paperwork that shows that. When I realised I was being charged in May 2024 I cancelled Netflix. I have a statement from Netflix showing this. Some how with out me noticing I was being charged through EE for Netflix. As soon as I noticed I asked EE to stop paying. They said they can’t only Netflix can cancel. I am astounded that I can pay for a service I don’t want or use and the people charging me . ie EE can’t stop it.
Netflix have cancelled my subscription again and I am being refunded 1 month subscription.

Sent from Outlook for iOS<>
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Michael_D
EE Community Support Team
In response to SRF2

‎17-01-2025 09:45 AM

Thanks @SRF2 

If it is showing that is coming from another company, the charge is coming from Netflix, so it isn't something we can stop. The best thing I can suggest would be to contact Netflix again and escalate it with them as they are charging to your bill.

Michael

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SRF2
Investigator
Investigator
In response to Michael_D

‎18-01-2025 10:45 AM

Thanks Michael, I am still unhappy that EE can make payments without telling me. I think this payment to other companies is flawed and really wants looking at. I accept the fault is ultimately with Netflix but the subscription was paid via EE who basically shrugged their shoulders when I tried to stop it. I was also paying full price of £17.99p so didn’t gain anything by going through EE

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