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Community Activity
Resolved! Highest prices of all providers
Have been a transferee from BT to EE/BT: - the initial deal for broadband, phone and full TV package was reasonable. Six months into the 24 month contract, the monthly price has sky-rocketed as well as the actual service deteriorating, (TV box consta...
Resolved! Smart benefits question
Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...
Resolved! 150 text problem
Rung up 150 at the beginning of last month as if u text ba for balance to 150 it comes back saying unavailable when I spoke to ee they said they r aware of the problem n it should b sorted in a week n to keep trying but it still isn’t sorted and it’s...
Roaming in USA
Hi, I've added the Roam Abroad Pass, and made sure I have removed my spend cap, but I am still unable to use specific services such as Uber while I'm on 4G. It is allowing me to send messages via WhatsApp, and check services such as the news, however...
EE fibre speed below what it should be
Hi, I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.For c...
Missing phone upgrade
Hi,I ordered an upgrade and paid for it on March 31st. Since then no phone, no emails and no way to contact you as I am abroad. Please can you respond asap so I can figure out what went wrong. Thanks. I've been an EE customer for over 10 years.
Scam calls
Called this afternoon from 020 3518 8341 offering 30% for the next year, because EE has had problems with calling clarity and ‘dropping out’ hung up then was called back immediately twice more, a very insistent little bugger, I think it may be a scam...
Cannot manage Digital Home features online
I Cannot manage my Digital Home features online. I login to my ee account fine and select manage plans and manage Digital home but when I select (for example) Manage call Protect I get ....Sorry! We couldn't find that page ...Any ideas where I shou...
Unable to link device to EE ID
I have tried unsuccessfully on more than one occasion to link my broadband to my EE ID.I have spoken to EE agents about this on probably half a dozen occasions. Each time we go through the details and I am assured that all should work now. I 'm told ...
How are you supposed to activate sim on unactivated phone?
Traded in my iphone 14 for iphone 16 in store. Got given a new sim card as i had a esim in my 14?Got home switched on new 16 went through the steps to get to the sign into icloud.....but i cant get 2fa code - locked out for 24 hours. Now its been 24 ...
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Manage their time online with EE WiFi Controls
Taking control of the tech and connectivity in your home can help you get the very best from your WiFi. Our WiFi Controls makes it a doddle to get everything set up, just the way you want it. You’ll f...
Use WiFi Enhancer to get the best from your connection
Activate Work Mode or Game Mode within WiFi Enhancer to prioritise online traffic to those activities and get the best from your connection. Sometimes, you need your WiFi to help you get more done, or...
Google Pixel 9a – Magic made simple
Meet the Google Pixel 9a. Engineered by Google with more than you expect. Featuring Gemini for enhanced productivity and creativity, an improved camera, all-day battery, a durable design, and 7 years ...
EE Learn Live
This year Learn Live is back on Thursday 20th February at the White Rabbit, Shoreditch. What is Learn Live? Learn Live is an event aimed at 11-14 year old's (with their guardian), and an opportunity ...
