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Office 365 activation Iink issue previous post deleted!

TimboTimbo
Investigator
Investigator

‎05-06-2023 04:33 PM

Annoyingly my previous post regards this issue has been deleted!

I have recently added office 365 as one of my 3 smart benefits. I have received the text message to set it up.  I input my mobile number and receive the pin, enter pin, then always get an error saying "We are experiencing technical problems right now, please try again later" , I was told by an EE rep this was being  resolved but it hasn’t and rather frustrated, please advise.

Tim.

0 Helpful
6 REPLIES 6
TimboTimbo
Investigator
Investigator
In response to James_B

‎01-06-2023 08:32 PM

I to am facing the same issue spoke with EE today was told it was been looked into. I have seen a post dated  29/11/2022 with exactly the same issue. Doesn’t fill me with confidence.

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TimboTimbo
Investigator
Investigator
In response to TimboTimbo

‎04-06-2023 03:14 PM

Have spoken someone at EE earlier last week and was promised this issue which apparently is know would be fixed urgently.

sadly this issue is still not fixed and frustrating any ideas on an ETA?

I followed the link sent by the EE app , click on the link enter mobile number and pin is sent , I enter the pin and just get an error!

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XRaySpeX
EE Community Star
EE Community Star

‎05-06-2023 04:57 PM - edited ‎05-06-2023 05:48 PM

Dunno what post you think is missing but I doubt it would have been deleted. You do have 2 posts added to others' threads where you basically just say "I have the same issue!". I've moved them here.

Look in your Profile from your avatar at top R of any Community page or at the top of any of your posts to see all your posts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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James_B
EE Community Manager
EE Community Manager

‎05-06-2023 05:38 PM

Hi @TimboTimbo,

I'm sorry to hear you're having issues activating your inclusive extra.

Please get in touch with Technical Support so a member of the team can take a look at it for you.

They'll be happy to help. 🙂

James

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Lolahayes
Visitor

‎11-06-2023 10:42 PM

I’m having the same issue…… tech on Tues said 24-48 hours for fix.

 

tried today and “We are experiencing technical problems right now, please try again later.”

0 Helpful
Leanne_T
EE Community Support Team
In response to Lolahayes

‎12-06-2023 07:45 AM

Hi @Lolahayes 

Thanks for coming here. 

Please get back in touch with our tech gurus, they will be able to get this looked into further and provide an update 🙂

Leanne.

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