Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 76174 Views
  • 59 replies
  • 128 Helpful

Terrible service !!!!!!!

Hi I upgraded in December 2022 also to the Z flip. I actually upgraded on 6th December. I have still not received my Glaxaxy Buds 2 Pro ! I have called several times and each time I have called I have been told that my query has been logged and raise...

ReoSingh by Investigator
  • 659 Views
  • 11 replies
  • 2 Helpful

EE perks

I have previously registered for EE perks but don’t appear to have activated the account and now I am deactivated. How can I set this up again as it won’t let me register again as it says I am already registered?

Hg38 by Visitor
  • 299 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming abroad pass

I'm currently in Belgium; I bought a monthly roam abroad pass for my trip, which expires today because i gave today as my return date. I now need to be away from the UK for longer, but can't find how to extend the days on the pass I bought - it's sup...

Lisa2341 by Visitor
  • 2142 Views
  • 2 replies
  • 6 Helpful

Resolved! Confusion ref BT sport

Existing customer wanting to upgrade to S23Ultra...Looking at getting the plan which gives me one perk/add on and thus using Btsport. Currently have this on my plan and I can cast to my TV/watch on other devices. What is the cost to this nowadays? I ...

Robz_1992 by Contributor
  • 819 Views
  • 12 replies
  • 1 Helpful

Resolved! S23 ultra headphones

Hi was just wondering if anyone else here has ordered the s23 ultraI ordered mine with the free headphones. My phone has arrived but not the heaphones. Just wondered if they came separately? Which just seems odd.   

BazD21 by Explorer
  • 688 Views
  • 7 replies
  • 3 Helpful

Resolved! EEperks

I have been trying to activate my NHS discount, unfortunately I am retired and do not have a valid NHS email  or a Photo  ID card to receive the code. Has anyone else had this problem and if so how do I get the code. 

KarenL71 by Explorer
  • 370 Views
  • 3 replies
  • 2 Helpful

Resolved! S23 Ultra - Galaxy Buds2

I've just upgraded to the S23 Ultra in-store but they didn't mention anything about the Buds2 Pro. Will I receive them automatically or do I need to do anything.Thanks.

NHS Discount

Trying to apply my NHS discount codes I was given onto my bill, but there is no option anywhere to apply it. Nothing at checkout and on the EE Perk site it says to enter my code at checkout. Any ideas ? 

Mitchbmc by Visitor
  • 340 Views
  • 1 replies
  • 1 Helpful