Sign in after app update

[MarkSL]

Just updated the Android app from 5.18.1 to 5.19.1 and now I can't log on - it won't go past the password screen. Previous version (5.18.1) worked fine. I have cleared cache, deleted all data and also uninstalled and reinstalled to no avail.

Please advise - my username is this email.

Regards, 

xxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[James_B]

Thanks for flagging this @MarkSL

Can you log in to My EE online?

What happens at the password screen? Can you enter your password? Do you see an error message?

James

[MarkSL]

Hi, @James_B 

Yes I can log in online. 

For the app login, I can enter my password and see what I have entered, but when I press Next nothing happens and there is no error message.

Mark.

[James_B]

Hi @MarkSL,

That's great that you can log in online.

After pressing next, have you tried leaving the app open for a little time in case it is a latency issue?

James

[MarkSL]

Thanks, @James_B .

I have left it for a short while, but will try again. Nothing seems to happen though and the progress bar doesn't move.

Mark.

[MarkSL]

@James_B , I left it for 10 minutes after entering password and pressing Next and nothing happened.

[Leanne_T]

Thanks @MarkSL 

Are you connected to WiFi or using mobile data? 

Can you try removing the app and redownloading again, can you complete the set up now? 

Leanne.

[MarkSL]

Thanks, @Leanne_T 

It doesn't work together way, WiFi or cellular, and removing and reinstalling doesn't make any difference either.

Mark

[Leanne_T]

Thanks for trying @MarkSL 

Can you log into your My EE account online? 

Leanne.

[MarkSL]

@Leanne_T @Yes I can log in online - please refer to previous messages in this thread.

Mark