Sign in after app update

[MarkSL]

Just updated the Android app from 5.18.1 to 5.19.1 and now I can't log on - it won't go past the password screen. Previous version (5.18.1) worked fine. I have cleared cache, deleted all data and also uninstalled and reinstalled to no avail.

Please advise - my username is this email.

Regards, 

xxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Thanks for confirming, sorry I missed this information @MarkSL 

In this case, please report this to our tech gurus on 150, they will get this looked into for you. 

Leanne 🙂

[MarkSL]

Hi, @Leanne_T ,

Can you pass this on to the tech guru's to avoid me having to go through this all again?

If not, what times are they available on 150?

Thanks,

Mark.

[Leanne_T]

Hi @MarkSL 

This would need to be reported and a support ticket raised if required to get this resolved for you, they are available 8am-8pm over the weekend. 

Leanne.

[MarkSL]

@Leanne_T , Ok will do. Would have preferred you to have passed it on though as I'll have to go through it all again with 150.

[Leanne_T]

This will need account access to get this looked into for you @MarkSL 

I will certainly pass feedback to the relevant team regarding your experience using the updated app. 

Leanne.

[MarkSL · Accepted solution]

@Leanne_T & @James_B  - I have just found the cause of my issue:

If you're using Microsoft Edge on your phone then the MyEE app uses it for logging in with Username and Password and then, after entering the password, Edge then re-launches MyEE, therefore, the option "Block opening external apps" must be turned OFF in the Edge "Privacy & Security" options for this to work (see screenshot from my phone below).

[James_B]

Thanks for sharing your solution @MarkSL 🙂

I'm sure it will help others with similar symptoms.

James