Ps Plus 24 Month Gaming bundle

[Dobkeykong]

I have been trying to add this bundle to my contract for a bit now but when i click buy now for 31.00/month the terms and conditions box pops up so i click i have read the terms and conditions box and then click the i accept button but nothing happens the terms and conditions box just stays there 

[Sable123]

I have done this and they are telling game they are u able to add this for me 

[Leanne_T]

Hi @Sable123 

Do you have an existing pay monthly mobile account with us? 

Did you call us on 150? 

Leanne 🙂

[Sable123]

Yes yes I do I have one for me and my two grandchildren. I also have Wi-Fi. I called up 150 this morning and was on the phone for awhile where I was told that they don’t understand why it’s not working on the website and that there is no issues on my account that would be stopping me from purchasing this and adding it to my monthly bill

[Leanne_T]

Thanks @Sable123 

I am sorry we are unable to process orders on the community, if you are unable to order online please try calling us again and the team can check the account is eligible to order and raise a support ticket if needed for your My EE account. 

Leanne.

[Sable123]

It’s impossible to get through to people on the phone. I’ve been trying all day and I’ve only got through once. I’ve asked them when I did get through. There was anything wrong with my account and they told me that there is nothing that should be stopping me, adding it to my basket

[Leanne_T]

Hi @Sable123 

I understand and I am very sorry the community are unable to place the order for you or check your account you would need to try calling us again when you get the chance. 

Thanks. 

Leanne.