Ps Plus 24 Month Gaming bundle

[Dobkeykong]

I have been trying to add this bundle to my contract for a bit now but when i click buy now for 31.00/month the terms and conditions box pops up so i click i have read the terms and conditions box and then click the i accept button but nothing happens the terms and conditions box just stays there 

[Katie_B]

Hi @Dobkeykong. 

I am sorry to hear you have been experiencing this when trying to add a bundle to your account. 

Have you tried using another browser?

Are you doing this via the app or My EE online?

Katie

[Dobkeykong]

I have tried through the my EE app, microsoft edge, google, and mozilla firefox on multiple devices 

[Katie_B]

Thanks for getting back to me @Dobkeykong.

Please give us a call on 150, our customer care team will be able to report this issue and help apply the bundle to your account. 

Katie

[Dobkeykong]

I have rang 150 they said they cannot manually add this bundle to my account so im stuck in some sort of limbo unfortunately 😞

[Katie_B]

Hi @Dobkeykong. 

Is the bundle you are looking to apply have a £10 up front payment?

Katie

[Dobkeykong]

yes

[Katie_B]

Thanks for getting back to me @Dobkeykong. 

I have sent you a private message for more details. 

Katie

[Dobkeykong]

Thanks

[Sable123]

Hi there, I am having the same problem