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Markie41
Investigator
Investigator

‎26-09-2023 01:02 PM

Hi  was wandering trying to set up tnt sports on discovery plus app. If all ready acctived on app. But when I go onto to watch something on tnt sports on it says I need  to view passes what's that mean.do I click view passes will I be charged double for tnt sports 

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5 REPLIES 5
Leanne_T
EE Community Support Team

‎26-09-2023 03:34 PM

Hi @Markie41 

Thanks for coming here. 

Do you have TNT Sports showing as an active add-on in your My EE app? 

Did you use the same BT ID log in details for discovery+?

Leanne 🙂

 

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Markie41
Investigator
Investigator
In response to Leanne_T

‎26-09-2023 04:15 PM

If got tnt sports seperate not on add on . yes I used same id as my BT login as well 

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James_B
EE Community Manager
EE Community Manager
In response to Markie41

‎26-09-2023 06:42 PM

Hi @Markie41,

Do you have TNT Sports as an inclusive add-on?

Did you previously have a BT Sport subscription with your EE account?

James

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Markie41
Investigator
Investigator
In response to James_B

‎26-09-2023 06:47 PM

Yes I do .I tried to cancel the add on and tried re add it again will that help 

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James_B
EE Community Manager
EE Community Manager
In response to Markie41

‎26-09-2023 06:53 PM

Hi @Markie41,

Have you already cancelled the add-on?

If you have cancelled your subscription and re-added it, you should receive a text message with a link to restart the setup process.

James

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