Promotion Pixel 10 Pro disappeared

[Svenzie]

There was a promotion going on (advertised to end at the 30th of September). You could buy a Pixel 10 pro SIM free, unlocked, for 20% off when you log into your EE account.

An hour ago I tried to place the order, but when I was on the review page, the price changed to full price and now I can't find this promotion at all anymore. Did EE cancel this promotion earlier or is this a bug?

Would anyone know how to contact EE on this? Through the phone they said they can't help with online products and promotions and I should contact them through chat, but I don't have a chat function either in the App when I go to Help. Talk to us only gives me a phone number.

[chistery]

Discount still shows for me when logged in. However promotions are also likely to be "whilst stocks last" so may still end early.

[Matt_124]

Seems to work okay on my end when going this far - haven't tried purchasing though as I don't fancy spending £800.

Did you lose connection in the app at any point? Have you tried the transaction again from the start after closing and restarting your app?

[Svenzie]

[image: image.png]
No mention of the promotion anymore and full price for me. Even though I am
logged in. But before even if you weren't logged in, it would mention 20%
off for EE account holders or something along those lines.

[Svenzie]

[Svenzie]

No luck in the App either, there no mention of this promotion either anymore. Which I indeed saw this morning.

[chistery]

Try a new browser or an incognito window, it's still showing for me.

[Svenzie]

I have tried new browsers, different devices, incognito browsers, App,
through Wi-Fi, through mobile connection and also with VPN and without VPN,
nothing showing. But I just read online someone tried it yesterday and also
at the checkout page the deal disappeared for him as well.

[Leanne_T · Accepted solution]

Morning @Svenzie 

Thanks for coming to the community. 

I'm sorry the discount is not showing when you log in and our mobile guides were unable to get this looked into for you. If you give our electronics team a call directly on 0800 079 0062, they can help you further. 

Thanks 🙂

Leanne.