Pixel 9 pro fold trade in

[JadeGrandini199]

Ee are offering on their site a trade in offer stating trade in eligible devices receive money off bill of 624 pound bank transfer, to do this they ask to enter last 8 digits of the new phone IMEI in the promo part when trading in. 

I have done this but it's saying it's invalid 

Does anyone else have this problem 

[Thatguyluqy]

From what I've read this only applies to new lines and not upgrades, for upgrades it would have to have been added at point of sale

[JadeGrandini199]

Mine is a new line

[Rach_H]

Hi @JadeGrandini199,

Welcome to the Community!

We certainly don't want you missing out on this offer, so I'd love to help. Do you already have your new phone?

Rach

[JadeGrandini199]

I do I have my new phone I've tried trading in a pixel 7a which is an eligible device, it accepts the trade in and offers £97 but then when using the last 8 digits of the new pixel 9 pro fold IMEI it says Voucher code is invalid, please use valid voucher code.

[King_Neptune]

Im getting the same issue...as a new line and with a google fold 9... and with no one to speak to when i dial 150

[JadeGrandini199]

I've tried speaking to multiple people and it seems no one knows that this offer even exists

[Joedvb]

I am having the exact same issue

[JadeGrandini199]

I'm on a phone call with someone and they are saying trade in needs to be done at point of sale, but flex pay it doesn't give this option, they don't even seem to know anything about it just keep mentioning a pixel 8a

[Gashead]

I upgraded two lines, one to a Pixel Pro XL in store and a Fold online. I have yet to receive the Fold however for the Pro XL the store was at fault for saying I needed to do this online. After much to and fro I raised with complaints and they submitted the XL upgrade on my behalf and will ensure the Fold upgrade is also accepted. Maybe the nuclear option but for me the only way to get there.