Pay for inclusive extra?

[jh1704]

Looking to upgrade. The plan I'm looking at says it has '1 Inclusive Extra included'. When I look at the inclusive extras, it shows the Roam Abroad Pass, but when I select the plan, it says the Roam Abroad Pass is an additional £15 per month, rather than included in the plan. Is the Roam Abroad Pass an inclusive extra or not?

[Chris_B]

@jh1704   The roam abroad pass is included as a smart benefit but why pick this now if you don’t need it in the next 30 days you can change to this benefit when you need it.        

[jh1704]

If it's included, why is it trying to charge me £15 a month?!

[Chris_B]

@jh1704   Are you picking that as a smart benefit because that tariff has smart benefits or you you picking an add on that’s changeable ?  

[jh1704]

Looking at it as an inclusive extra because that plan says the following: 

• 1 Inclusive Extra included
• Stay Connected Data
• Gift data to all the family
• Upgrade anytime (yes, really!)
• Our best speeds, no max. Mbps

When I click on the the 1 Inclusive Extra Included, it shows the Roam Abroad Pass as one of the options, but if I choose the plan, it comes up showing the Roam Abroad Pass as £15. None of the other extras are shown when I select the plan, either.

[Kilvroch]

I have selected to upgrade my sim only - and chose 150gb plan, which says 1 inclusive Extra is included. all for the length of your contract at no extra cost.
When I look at the list of extras, one is the 'Roam Abroad Pass'

When I selected the Roam Abroad Pass, it shows a fee of 15 GBP per month.

Which is it ? No cost, or 15 GBP ?

[James_B]

Hi @Kilvroch,

Welcome to the EE Community. 🙂

If you select it as an inclusive extra, there is no additional charge.

James

[James_B]

Hi @jh1704,

There is no additional charge if you select it as an inclusive extra.

Hope this helps.

James

[Kilvroch]

it said "Choose your extras" ... it did not say "Choose your inclusive Extras" ... I saw no instance of the word 'inclusive' at all after I chose the plan which supposedly has an inclusive extra. Hence my confusion.

[James_B]

Hi @Kilvroch,

At the checkout, you should see an option to choose your inclusive extra, plus any chargeable add-ons you would like to pay for.

James