Add to Plan

[lmarshall86]

Hello, I have recently added the Acer Aspire Laptop Bundle to my plan. The bundle includes Norton Security - does anyone know how I redeem this?

The bundle also included Game Pass and a pop up just happened for that - just a bit concerned that the Norton Security hasn't!

Any advice would be greatly appreciated.

Thank you 🙂

[Christopher_G]

Hi @lmarshall86 

Welcome to the community. 🙂

Is there anything in the plans and add-ons section of your My EE account about this?

Chris

[lmarshall86]

Hi Chris,

I have had a look for the laptop on add to plan section and it’s nowhere to be seen. 💁🏽‍♀️


Sent from Outlook for iOS<>

[lmarshall86]

Hi Chris,

I have had a look at My Account and the Add to Plan section. The laptop add on is nowhere to be seen 💁🏽‍♀️

Thanks,

Laura 

[Christopher_G · Accepted solution]

Since replying this morning, I've learned that you get a text message 14 days after you receive the discount with the information to set it up, @lmarshall86. Has it been over 14 days?

Chris

[lmarshall86]

Hey Chris,

It hasn’t, I think I just assumed it would all come when delivered.

Thank you so much for this 😊 I will keep an eye out for a text. 

Many thanks,

Laura