Online Upgrade - No Friends & Family Carry Over

[V8Hilux]

I have just tried to do an upgrade to the new Galaxy S24+ but when progressing through it doesn't seem to be including my friends & family discount. This use to always be visible during the upgrade process previously. How do I get confirmation this is still going to be applied after the upgrade process?

[Christopher_G]

Hi @V8Hilux 

Welcome to the community.

Which plan did you go for? Does your friend/family member still work for EE?

Chris

[V8Hilux]

Hi,

I tried the various 24month 25gb options and none seemed to carry it over, where as during previous upgrades it has. 

I am not currently sure, though a friend who also has a code from the same person successfully upgraded last year with no issues.

[Leanne_T]

Hi @V8Hilux 

It could be they no longer work for EE/BT and you would need a new code. 

Leanne.

[jrdnlake]

Hey, having the same issue. How did you resolve in the end?

[Katie_B]

Hi @jrdnlake. 

Are you aware if the employee still works for EE?

Katie

[jrdnlake]

Yes, I spoke to EE customer services about it being missing from my last bills on Thursday and I got a text message confirming it is back on my account yesterday. I can see it in the app but if I try and upgrade in the summary it doesn't have the discount amounts on it.

[Katie_B]

Thanks for confirming @jrdnlake. 

Are you upgrading to a SIM Only or a handset contract?

Katie

[jrdnlake]

Handset 

[Katie_B]

Hi @jrdnlake. 

The Discount now entitles you to 50% off Sim Only EE pay monthly plans or Airtime Plans when you take an eligible Flex Pay plan from EE. The plan must have a minimum term of 12 months or more. 

Is the plan you are taking a Flex Pay plan?

Katie