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Nreal Air glasse

Shotaway
Investigator
Investigator

Hi. I am interested in buying g a pair of nreal air glasses outright as I am not an ee customer. After several visits and call to the Canterbury branch and customer services I am still not longer along the line. Customer service is telling me I can order from any store and have them delivered to that store, yet the store is telling me this is something they don't and will never do, and I will need to go to a store that stocks them.

13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star

Not at Amazon.co.uk but at Amazon.com for $379.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

BKGDO Nreal Air Smart AR Glasses Portable HD Private Giant Screen Viewing Mobile Computer Screen Projection Game Original Glasses (Bundle : Svart)

New £976.30

Amazon.co.uk

Evo69
Visitor

I went into my local store and asked to purchase a pair of the nreal too. None of the staff knew what they were and said, "no sorry we don't sell glasses" (lol)

They don't even know what they sell and they call themselves customer service, what a joke. I had to explain what they were and showed them their own website. They then asked me for my phone number. When I read out my number they said "that's not an EE number, are not with EE" to which I replied no!, I'm with sky.

Then they said that they couldn't sell them to me because they were for EE customers only and that they were an add-on to customers contacts, I said "WHAT!" then could you please advise why your website says different? It states that you can make a one off payment and you don't need to be an EE customer??

Long story short, after a bit of a row I asked to speak to a manager and explained everything to him. I eventually managed to get them to pre order me a pair delivered to store in 3 working days, YAY...

Mustrum
EE Community Star
EE Community Star

Thanks for sharing @Evo69