No free buds if pre-ordered the s23 ultra.

[Devine89]

So if you pre-ordered the s23 ultra as a loyal customer your not entitled to the Samsung galaxy buds pro 2.

Why do I find this extremely unfair 🥺

[Devine89]

So, if your a loyal customer, and pre ordered the 23 ultra, your not entitled to the Samsung galaxy buds pro 2, find that a bit unfair.....

[Northerner]

Hi @Devine89 

Not sure what you are on about as if you ordered then they will be sent 14-30 days after purchase.

Thanks 

[Katie_B · Accepted solution]

Hi @Devine89.

I am sorry pre-orders aren't eligible for the Samsung Galaxy gift with purchase. 

The offer is for customers who ordered between the 17th February to the 16th of March. 

Katie

[Kling90]

Hi I've just got the s23 ultra today, the salesman said I've got to goto the Samsung website to claim the earbuds is this correct? 

Thanks 

[Jon_K]

Hi @Kling90 

The buds should be sent to you automatically 15 - 30 days after you receive your phone.

Jon

[Bevanhill]

I did not pre oder my S23 ultra but I have not received my buds?

[Katie_B]

Hi @Bevanhill. 

When did you purchase your S23 Ultra?

Katie