Netflix told me I should speak to EE.
Called EE several times and was passed to technical assistance.
They didn't understand anything about upgrading Netflix subscriptions. They had no knowledge of being able to upgrade it at all.
I was finally able to use the EE app to upgrade to Standard from Basic, but still no option to upgrade to Premium which was what I was on previously when I paid Netflix directly for several years.
Reading the Ts&Cs, it is all down to credit rating - I have a 3 device contract with EE, and an A+ credit rating which they have confirmed, but still I cannot have the same Netflix plan which I had prior to taking this subscription.
Very disappointed with EE - the reason I upgraded my phone was because of the money off my Netflix subscription. I have spent hours on the phone to EE trying to get this resolved with no success.
I will have to cancel this Netflix subscription and revert to paying Netflix directly for premium access.
