Netflix unable to change plan

[Theiny]

how can I change from the basic plan to premium, have tried doing through the netflix app and website and it just changes temporarily and then reverts back to basic after a few mins.   Cannot find anywhere on myEE to make changes to the plan type and Netflix help are directing me back to EE to change plans.

[Bob05]

Hi 

Did you ever get a fix on this? I've been having the same issue. I even spoke with Netflix directly. They changed my account at their end. It last just over a week. but has now reverted back to just the basic plan. I am trying to update it to the premium one. 

[PCompson]

Hello,

Did you ever get a solution to this? Struggling to find one through the different support teams.

[PCompson]

Hi, did you ever get this resolved? Having the same issue.

[Bob05]

Hi

I have hopefully managed to get it sorted. I spoke with someone on wed. They removed the inclusive extra from my account and then added it back on. I received a new activation link where it gave me the option to select the premium plan. 

I then received a text to confirm that they've added the Netflix premium to my account. I didn't get this the first time I upgraded it. So hopefully this will keep in place. It has done since Wed. 

[Theiny · Accepted solution]

pretty much just got this sorted out. Changed plans on a couple of my devices recently so the one that had netflix originally no longer has it, and activated it on a seperate phone plan.  this gave me the option to select premium and this time it hasnt reset back to standard.

[Leanne_T]

Thanks for coming back and letting us know @Theiny

Leanne 🙂

[MrCh3rry]

I’m having this same issue are you able to implement the same fix on my account

[Katie_B]

Good afternoon @MrCh3rry. 

Have you reported this to our customer care team?

Katie

[MrCh3rry]

I’ve tried but they forwarded me to tech support and the phone keeps getting disconnected

Sent from my iPhone

[Katie_B]

Hi @MrCh3rry. 

Is the line being disconnected when our customer care team try to transfer you to another agent?

Katie