Netflix Addon cancelled? Charged my bank £12.99

[Naughty-Maggot]

[1]   "We've removed Netflix Standard from your account"

[2]   "Hi from EE. Thanks for upgrading to Netflix Standard for £7 a month"

[3]   Netflix charges my bank £12.99

Excellent. 😑

Why doesn't the addon just cover the £12.99 "Standard" package anyway? Especially when other inclusive extras are about the same monetary value, if not more, of said subscription?

Also, didn't Netflix say that users currently on the old plan would be able to stay on that plan going forward if they chose to/ didn't unsubscribe? Only the newer model was forced on new customers?

So not only has EE appeared to have currently broken the subscription benefit and left us fully subscribed to netflix, causing payment to be taken in full without consent, we've also been forced to resubscribe to the newer model of plans.

Is EE even aware of this?

[Kilrean]

Good Afternoon 

I had the exact same thing happen to me mid week. When I spoke to an advisor it sounded like a known issue that they were working on. They did credit my account by the same amount that Netflix had charged me when the subscription with EE ended. So, at the end of the month it will all balance out.

I'd advise giving them a call and let them know this has happened to you. 

[TheCorm · Accepted solution]

There are other posts on this...there seems to be a major problem at EE regarding Netflix and they don't seem to be sorting it out.

I thought I sorted mine but it got removed again. Then I added it again but the Standard didn't get authorised so it reverted to Standard with Ads.

I contacted EE to try and sort this and rather than sort the agent upgraded my plan to a "Full Works" one that is going to cost me about £15 more a month. He didn't say he was doing this, just did it and now I am left trying to sort it out.

Best of all, the new plan they changed me onto doesn't include Netflix at all.....

I've now raised two separate complaints because nobody seems to be able to undo these unauthorised changes

I am so unhappy about all this, my contract ends in a few months and I've been with EE for 7 years.

[Naughty-Maggot]

Hello 🙂

They're currently bombarding me with contradictory messages ever since I posted on here. Not sure wether to take action or just let them keep messing about with my account.

[1] They're aware of an issue and I should wait for a message from Netflix to re-activate my account

[2] Text Netflix to 150 after reactivation to upgrade to standard

[3] We have removed your inclusive extra

[4]  We've removed Netflix standard from your account, to reactivate it go to Netflix.com and to the Account section.

[5]  Thanks for adding Netflix as an inclusive extra please look out for a text from Netflix (a different one) with steps to activate it.

I haven't even signed in to EE during these messages so either someone is messing about with my account, trying to fix it, which is triggering all of these messages to be sent out automatically, or they have no idea what's happening.

Because I definitely don't, all I've done is go to Netflix and cancel the £12.99 plan they forced me on. Now they're deactivating and reactivating addons, accounts and upgrades.

I shall wait to see if all the changes they're doing fix the issue and then contact someone for a refund because at the moment it seems to be very messy and adding another party to the situation will more than likely make it worse.

[Naughty-Maggot]

My contract ends in less than a month. I also have been with EE for about the same time period.

Currently I receive 3 Addons but have noticed they've completely removed that option from all of their new plans. It was the only reason I opted for the full works. Now you can only choose one but the cost increase of the plan outweighs the monetary value of the addon. So why would I choose it? Free watch data? I don't even use a smart watch.

So not only are they messing about with my current addons, causing me to incur contract breaking bank charges, the new plans available to upgrade to are removing 2 of them completely at, what seems like, no reduction in the contract pricing. I'm not seeing the value for me personally. Might be time to find a better deal.

Your situation reminds me of when I upgraded my contract with Orange and instead of upgrading me they just took out another contract, so I was paying 2 contracts for 3 months before I realised what had happened and by that point they didn't want to know. Definitely illegal to upgrade your contract without your consent or prior notification.