NHS perk discount issue

[madmax66]

Hi I have created an account with my nhs email for getting NHS perk 20% code but when I try and follow the link about claiming code it says my user name and password are invalid yet that is what i've used to log onto the account?? anyone else managed to get around this? I already have a personal ee account with my mobile linked to it so don't really want to add this to a work email and confuse accounts. Thanks

[James_B]

Hi @madmax66,

Welcome to the EE Community. 🙂

You'll need to login to the Perk portal with the work email address you registered with, rather than your My EE login details.

Hope this helps.

James

[madmax66]

Hi James

Thanks for replying, i am using the NHS email but it says login details are invalid which i dont understand as i can log into my new nhs ee account with those same details? and when i tried creating again in case its not worked an account one already exists (obviously) under my nhs email, so not sure how i can the code now?

Thanks

Maxine 

[James_B]

Hi @madmax66,

Can you share the URLs of the login page that you can get in to successfully and the one that you can't?

Thanks

James

[madmax66]

My EE - Association

https://perk.ee.co.uk/account/login

should i be registering the number i want the discount for? this will be my husbands number

[James_B]

Hi @madmax66,

The first link is for My EE, which is used to manage your EE account.

To generate a discount code, you need to use the Perk portal. Before you can generate a code, you'll need to verify your email address using the link sent to you via email. 

When logging into the Perk Portal, you'll need to use your NHS email address and the password you entered when first registering for Perk. (This may not be the same as your My EE password.)

Hope this helps.

James

[Bgemm21]

What do I do if I already have the codes? I can’t seem to see how to add to the re account,

[James_B]

Hi @Bgemm21,

Welcome to the EE Community. 🙂

You can add your discount code to the 'got a voucher' box when checking out online.

Hope this helps.

James