Microsoft 365

[Libby861]

Can any one tell me how you get the 365 add on? I got it free with my mobile plan but have not been sent any information on how to use it or log in to the account. Thanks 

[James_B]

Hi @Libby861,

Welcome to the EE Community. 🙂

Does it show as an active add-on in the EE app?

James

[ralphgreenwich]

Hi, I have the same question and I can't see Microsoft 365 as an active add on.  Is there a way to obtain it?  Many thanks.

[Christopher_G]

Hi @ralphgreenwich 

Did you get a message from 150 when you originally set up the add-on/inclusive extra?

Chris

[ralphgreenwich]

Hi Christopher, I didnt get a message from 150, when Britbox was discontinued I had an email from EE to say that Microsoft would be available as an alternative add on.  Hope this helps.

[Christopher_G]

OK, thanks @ralphgreenwich 

If you speak with our Mobile Care team, they should be able to remove, then re-add the Microsoft add-on to trigger the activation message again. There's a live chat service in the help section of the EE App.

Chris