Mastercard

Jess9511
Investigator
Investigator

‎11-12-2022 04:53 PM

So both my and my dad ordered a Google pixel 6a about this time last month with the offer of the Mastercard. Now we was originally told 14-30 days after we received the device then was told it would be 14-30days after the first bill. Well its been longer then 14days since the bill was paid and of course since the phone was purchase but yet still haven't received the Mastercards??? 

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43 REPLIES 43
Jess9511
Investigator
Investigator
In response to JohnDarlo71

‎13-12-2022 08:23 PM

I'm going to be doing the same as you. I will be calling them back yet again tomorrow!!! Nobody has replied to the email, I know it was only done yesterday but it can't be that hard to sort this problem out that everyone seems to be having!! 

Absoloute joke!!! They either get it sorted before Christmas or I want compensating for this just damn right taking the **bleep** 

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Jess9511
Investigator
Investigator
In response to JohnDarlo71

‎13-12-2022 08:50 PM

So I've just spoken to a member of staff online and they reckon they have sent me the text message 3 times on 3 different occasions. Clearly they haven't otherwise I would've been using it by now 

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JohnDarlo71
Established Contributor
Established Contributor
In response to Jess9511

‎13-12-2022 08:52 PM

Totally agree, we all know the remarks are monitored by EE.

So why is nothing happenin, 

Isn't customer satisfaction a key thing any more.

Why can't they do what they did they would do???

If it was any other supplier of any other purchase I don't believe we/all wouldn't have this issue.

Looking forward to next advert from Kevin Bacon saying EE are the best-what a joke.

Please EE just do what you said you would do.

Katie_B
EE Community Support Team
In response to JohnDarlo71

‎14-12-2022 07:53 AM

Good morning @Jess9511 and @JohnDarlo71.

Do you have any other lines on your account? the text will go to your main line. 

Katie 🙂

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JohnDarlo71
Established Contributor
Established Contributor
In response to Katie_B

‎14-12-2022 07:06 PM

Checked and nope

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JohnDarlo71
Established Contributor
Established Contributor
In response to JohnDarlo71

‎14-12-2022 07:08 PM

Finally I think I'm getting somewhere but we'll see I'm due a call back from a manager at 11.00 tomorrow.

Spoke to someone today and agreed that I'm due the £300,  but they need the manager to sign off on it.

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Jess9511
Investigator
Investigator
In response to JohnDarlo71

‎14-12-2022 07:13 PM

Fingers crossed!!! I have finally received mine but my dad still awaiting his. Gonna be contacting them tomorrow fingers crossed his will get sorted fairly easy xx 

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Sjcrows
Established Contributor
Established Contributor
In response to Jess9511

‎14-12-2022 07:22 PM

I’m no further along I’ve been told to call them up but they never answer

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Jess9511
Investigator
Investigator
In response to Sjcrows

‎14-12-2022 07:32 PM

Have you tried chatting online??? I did that yesterday and miraculously I've received it today. Also when I had rang they sent an email to the rewards team for me 

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Sjcrows
Established Contributor
Established Contributor
In response to Jess9511

‎14-12-2022 08:48 PM

I did the twitter chat they said they’d send it to another team to chase and that was Monday and still nothing

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