Mastercard gift card offer

[markglen]

I’ve just seen the offer, does it apply to upgrades also? 

[Leanne_T]

Hi @eightyeightmph

I can see from your previous post this is being looked into by our customer service team, could you let me know how you get on? 

Leanne.

[eightyeightmph]

No, not at all, no mention of sending the card out. 

Call one, David told me he was texting me 'the code' which instead was just a link to the T&C's.

Second call, Andrew has said another back dept will be in touch within 48 hrs.

 I've yet to have a text with either confirmation I'm getting anything or the code needed to activate the online prepaid card. 

The sales assistant at time of order clarified there is no physical card, it's an online account.

[Leanne_T]

I have sent you a private message on here @eightyeightmph

Leanne.

[Katrina83991]

Absolutely had enough of the card team just keep telling me they don't have my details and are quite rude about it now. 

[eightyeightmph]

Definitely.

I'll be following it through and updating this thread.

Following the post above I'll be calling the number to confirm I'm setup to receive it as I should of be. 

If I don't have a response within 48 hrs as promised I'll be contacting the ombudsman alongside dealing with EE.

I will say if this BT level of customer service is what we can expect following the merger then sadly I'll be going elsewhere.

[Annilou88]

 Ive just received this email. I my 15th day was last Thursday. I'm still waiting can you also look into mine please 

[Roxy-2]

Upgraded to the Samsung s22 puls x2 and am waiting for 2x 300 gift cards 21 days in and nothing could you chase this up for me as got told up to 14 days lead mobile number is xxxxxxxxxxx other number is xxxxxxxxxxx and email is xxxxxxxxxxxx@hotmail.co.uk my name is Jane I have also had email addresses given to me to email and spoke to a lot of ee employees on the phone and still no got no we're

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[eightyeightmph]

Thank you Leanne_T

I"ve replied.

[Katrina83991]

What do the email say. Can't see anything 

[Annilou88]

Hello  


Thank you for contacting us.  I have added below the text from the terms and conditions of the following website:  Once you've purchased a qualifying product via our retail store, contact centre or EE.co.uk we'll send you an text message after 15 working days with instructions on how to claim your digital prepaid card. This offer is only available to customers ordering selected 25GB and above plans during the promotional period advertised online. 


Customers will not receive the claim text until the 15th working day after the purchase was made, unfortunately we are not able to assist you until you have received the claim invite. If you feel you have already waiting past the 15 working days and you have still not received the Claim invite, please contact EE directly.  
Kind Regards
Lee