I've pretty much had the same. I'm disgusted with EE. I've been told by 5 different people that I am eligible, I then spoke to Melissa last night and she went back and supposedly listened back through all previous phone calls, and from that they decided I wasn't eligible! They offered me £50. I took 2 contracts out with them and was told that I was eligible for 2 £200 prepaid Mastercard....there's even a note on my account stating that we were due 2.
Gets even better, one of the 150 staff raised a complaint on our behalf....someone at Ee's end took it upon themselves to cancel that complaint.
Never known ee to use dodgy underhand tactics to gain financially from people who took advantage of that particular offer, probably for the same reason as I, to help with the cost of Christmas. I have 3 young boys and was relying on this. Financial times are hard, and this was the answer to our prayers, yet they've now taken that all away from me and my kids, and I'm now in a position where I have no way of buying anything.
EE best for customer service? Not a chance. My broadband and both phone contacts will be getting cancelled as I have been mis sold this, I've been lied to, given false promises, and it's ruined my family's Christmas. I'm devastated
