Still nothing heard from the 'back office team', but they've got until tomorrow afternoon and even if I don't hear from them I'm not worried, Andrew at 150 is personally checking my account on Wednesday and will call me ..
In the meantime I've spent the last hour on the customer service chat Katrina83991 recommended and in quite short time I had received the clai**@**rewardclaim.co.** address (email sent) and the 03316 number to chase tomorrow.
I asked for a goodwill gesture from the time spent having to chase this from EE miss information and was quickly offered £10, then £15 credit to my account. Although appreciated there is disparity across the offers other customers have received so I challenged and was passed to a 'supervisor' along with a complaint reference number. Once I re-explained my case (copy and paste) I was then offered £20 credit.
Hopefully the email will lead to the promised SMS, but that's all three bases covered. 03316 tomorrow and will follow up 150 if I haven't heard back.
Great to see some people have received their codes and prepaid MasterCard that was offered.
