Mastercard gift card offer

[markglen]

I’ve just seen the offer, does it apply to upgrades also? 

[Ste80]

Hello I am thinking of upgrading to a Google pixel 6a from a 3a and claim the £200 prepaid MasterCard. If I upgrade tomorrow when will I receive my card? Why does it take 15 days to receive the card? What does the registration process entail?

[racytracy28]

So I get the text message fill in the details, do I get the card online straight away or do I have to wait for it to be processed? If I do have to wait how long does the processing take?

[Christopher_G]

Hi @Ste80

You have to wait until you receive the message after 15 days. You'll get a text message to claim the digital card, follow the link and register your details. You'll receive the digital pre-paid card within 48 hours of that.

@racytracy28, I think this answers your question too.

Chris

[Tanyamcnee25]

I haven't received my your card. I upgraded on the 30th so it's been 16 days for me now and still nothing

[Leanne_T]

Hi @Tanyamcnee25

Thanks for coming here. 

Have you checked your junk/spam folder for an email? 

Leanne.

[Tanyamcnee25]

Yes, no email. My partner has been on the phone to ee and said it should be a text 

[Leanne_T]

Thanks for checking @Tanyamcnee25

In this case, please get in touch with our mobile care team on 150, they will get this looked into for you. 

Leanne.

[Tanyamcnee25]

They told us to wait till Friday as there is a delay in the card so if no card Friday to call back 

[Tanyamcnee25]

My partner got the email to say we will receive headphones on Thursday this week so 18 days in total for the headphones hope this helps 

[Tanyamcnee25]

We've called today they said it's been updated so 15-17 days as I'm on my 17th day they said I should receive a text if not to call customer services tomorrow