Just want buy some Nreal glasses!

[Adam200972]

Why is it impossible to buy Nreal glasses from especially when done own a EE phone?

[tonytattoos]

That's what the shop tried to do yesterday, guy really wanted to help but didn't know how without an entry for the glasses on his tablet.

I'm stuck now, can't buy them from a shop and can't buy them online at the moment

[James_B]

Hi @tonytattoos,

Do you know if the member of staff contacted their retail support team for assistance?

James

[tonytattoos]

I asked if he could phone someone and he said no, he did talk to his manager, he said manager was convinced if I went to Oxford street in London I could buy a pair, didn't convince me though, there's no way I'm dealing with public transport for well over an hour just to go though the minefield of negotiating the EE logic from the start again.

[tonytattoos]

Don't forget I've also come to a dead end trying to go through the customer complaints route online, they just want me to wait until EE can be bothered to alter the website to enable non customers to buy them outright

[James_B]

Hi @tonytattoos,

I've escalated this issue internally and I'll get back to you as soon as I receive an update.

Thanks

James

[tonytattoos]

Thanks James

I just want a link where I can just pay for them outright, I'll worry about the IOS adapter once I've got the glasses, appreciate the time you've taken - Thanks

[James_B]

No problem @tonytattoos 🙂

James

[justlemebuystuf]

Hi James, since you seem to be the most active here.

I have followed ALL the advice listed in this thread AND IT IS STILL IMPOSSIBLE TO GET THEM!!

I WILL be reporting EE to the trading standards for forcing unfair conditions on buying these glasses...

THIS IS BEYOND A JOKE AND IT'S DIABOLICAL!

I can safely say I will never buy ANYTHING from EE other than these glasses (if it ever becomes possible) as EE is the ONLY way I can get them in the UK!

Believe me. If there was an alternative option to get these glasses, after the experience I have had with EE and these glasses, then I'd go there...

[justlemebuystuf]

HEY EVERYONE! You can buy them from Japan and get them shipped to the UK! 

Don't give EE your money.... Just get them imported. A pain in the ass I know, but it beats giving this predatorial company money.

Edit: Still gonna report EE tho... 

[Martystar]

Go to the nreal Reddit community for advice and help, I’ve posted solutions and a copy of twitter reply from Ee  that I showed to my local store ,you do not have to go to other stores they order them through what’s called (sales plus teams) .the twitter post I showed  my local shop that was from Ee support said if the shop refuses to order them get back in touch with twitter support and they will deal with the shop.Communication seems to be common problem with companies that deal in communication.

like I said jump on the Reddit thread plenty of help there