Ive just got my samsung galaxy s23 ultra when do i get my watch?

[James_B]

Hi @Josh1970,

Welcome to the EE Community. 🙂

Your watch will be sent to your home address 15-30 days after you received your phone.

Hope this helps.

James

[Jakewills]

Hey there. I purchased an Samsung galaxy s23 ultra in store yesterday and I was told I have to directly go through samsung to claim my offer for the watch and fill out a form with proof of purchase. But they aren't offering the watch they are offering the earbuds. So I am a little confused in regards to what is happening?

[James_B · Accepted solution]

Hi @Jakewills,

Welcome to the EE Community. 🙂

Don't worry, you don't need to claim your watch. It will be sent to you home address 15-30 after your purchase.

James

[AZota]

Hi 

Is this applicable for August 2023 purchases that benefited of a free watch with the S23 Ultra? I am being told I would get a text with instructions on how to claim however I have not received one as of now, some 5 days after my phone was delivered.

[Christopher_G]

Hi @AZota 

Customers who ordered a new Samsung Galaxy S23 Ultra between 25 August - 28 September will receive a Samsung Galaxy Watch 6 Bluetooth 44mm. It will be sent to the account address automatically 15-30 days after receiving the phone.

Chris

[MattyRc]

Hi ee.. same goes for me aswell I got my Samsung s21 ultra on Wednesday,  do I have to fill any forms out to claim my watch6 or will it be automatically sent out to me thanks.

[Christopher_G]

Hi @MattyRc 

It will be sent to the account address automatically 15-30 days after receiving the phone. You don't have to do anything to claim it.

Chris

[MattyRc]

Brilliant, and thanks for the reply. Can I track it some how?

[Leanne_T]

Hi @MattyRc 

Once the watch has been dispatched, DPD will text you with tracking details 🙂

Leanne.