Issue with PlayStation plus premium add-on

[Flicko10]

Hello.

I’ve purchased a PS5 on an EE add-on plan, which comes with 24 months free PlayStation plus premium. I’ve already got a PlayStation plus subscription so have attempted to follow the instructions set out here-However, I can’t get past step 2. I’ve created a Sony account and when I click on the profile icon, there isn’t an option to redeem a code. As well as this, I didn’t receive any codes with my PS5.

Has anybody else had trouble with this? I’ve contacted EE via live chat, and they didn’t really have a clue. Cheers.

[Drizzy02]

@Flicko10 @James_B I have the same issue I got my ps today and the code doesn't work . EE said speak to Sony I couldn't even find a phone number for playstation. I sent them an email . Was you able to get yours sorted or do we just get shafted by EE and Playstation?

[James_B]

Hi @Drizzy02,

Welcome to the EE Community. 🙂

Which error message do you see after entering the code?

James

[Drizzy02]

When I enter the code it says " the prepaid code could not be redeemed. Please try again later." It's been saying that from the first time I entered the code.

[Leanne_T]

Hi @Drizzy02 

Thanks for coming back to us. 

Please let us know how you get on after hearing back from Sony. 

Leanne.