Hello.
I’ve purchased a PS5 on an EE add-on plan, which comes with 24 months free PlayStation plus premium. I’ve already got a PlayStation plus subscription so have attempted to follow the instructions set out here-
Has anybody else had trouble with this? I’ve contacted EE via live chat, and they didn’t really have a clue. Cheers.
Hello.
So an update on the situation. I spoke to technical support at EE and they told me that, since they receive the codes from Sony, that I would have to take my issue to them in order to receive new vouchers.
I did just that, and Sony responded with this-
So then I went back to EE, to be told that they cannot obtain new vouchers without me purchasing another ps5 bundle, which I’m obviously not going to do. The representative reiterated that I would have to get this resolved with Sony. I asked him if he could provide an email to give me something to go back to Sony with, which he happily did. Here is what he sent to me-
I then went back to Sony with this, and explained that EE couldn’t do anything to help. They pretty much sent me a carbon copy response to their first reply-
I feel like I’ve done as much as I can here and have pretty much accepted defeat. Before I do though, I wondered if anybody had any advice to take this further in order to get a successful resolution? I’m paying a lot of money for this bundle, and to lose out on 24 months worth of PlayStation plus through no fault of my own leaves me feeling quite dejected.
Cheers.
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