Inclusive extra not working (TNT Sports)

[JCam123]

I switched from my roam inclusive extra to my TNT sports extra and got told to wait 24 hours for a text from 150 on how to set it up. It has been well over 24 hours and I am yet to receive a text.

Is there a way for me to access it or get 150 to resend the text?

[Katie_B]

Hi @JCam123. 

Welcome to the community. 

I would love to see if we can get this activated for you.

Does your Inclusive Extra show as active in your EE account?

Speak soon, 

Katie

[Ange60]

I have a similar issue.  I have had the text but it says experiencing technical difficulties when I follow the link.  I have just looked in my account and it isn't showing  as active.

[Katie_B]

Hello @Ange60. 

Welcome to the community. 

I am sorry to hear this. 

Are you connected to WiFi when clicking the link?

Katie

[Ange60]

The text says I have to wifi deactivated if using apple?

[Katie_B]

Hi @Ange60. 

If you are not connected to WiFi and continue to see this error when following the link I would recommend getting in touch with our customer care team. 

Katie

[Ange60]

I've just tried again and it has now let me activate.  Not sure what the problem was earlier. Thankyou

[Katie_B]

Thanks for coming back and letting us know @Ange60. 

It's great to hear this is now active. 

Katie

[Tamd]

I have activated my tnt but it asks me to login in I have this as an inclusive extra. And was logged in up until coupe weeks ago. I have activated it as when I try to activate again it says activated but it will not let me log in 

[Leanne_T]

Morning @Tamd 

Thanks for coming to the community 🙂

Are you using the same email address and password you had registered previously? 

Do you get an error message when you log in? 

Leanne.