Not happy with my phone and it's pretty new

Lomodavid123
Visitor

Hi am so unhappy with my phone and it's only 7 months old the phone is so quiet when on a call and also I can not get used to Android is there any way of a change as I imagine I have warranty???

5 REPLIES 5
Profile closed
Not applicable

Hello @Lomodavid123 

If your having problems with your phone then it will need to be repaired - Link for Repairs here - EE Repairs or you can go direct to the Manufacturer for your phone to be repaired.

You can't change your phone for a different one just because you don't like it.

If you want a new phone then you will need to Pay off the Contract or if you got your Phone on a Flexi Device Plan or pay for an Upgrade if it gives you that option.

Northerner
EE Community Star
EE Community Star

Hi @Lomodavid123 

What device do you have. Have you turning up the volume. 

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
BrendonH
Community Hero
Community Hero

Warranty doesn't cover "I hate my phone"


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
spanglecharmer
Contributor
Contributor

I feel for ya. Just got the s23 fe and it feels worse than the s20 fe I just swapped from as my s22 was stolen. That was an improvement from my last hand set but I got told the new s23 fe was newer n better. I dropped my s20fe and needed a phone so took advice. Using the ee app takes forever to load new page. It was instant on a 4 year old phone. It makes no sense. But we are stick with what we have now I think.. we just have to suck it up like a buttercup lol hope you manage to get used to it and make mise of a bad decision. ☺️

I know this is an old post but i felt exaxtly the same with the s23 coming from the s21fe im stuck in contract 9nly 8 months in but my s23 sits in a box and ive gone back to my s21 fe which i should have stuck with and honestly i preferred my s10 to the s21, I always said id never go apple but this last couple of galaxys phones are making me consider going to the other side and i e been with galaxy 'S' series since the S4!

 

Disappointing