@How to complain about a store

[Hans-C-Anderson]

As above... how do you do this??

Putting aside the situation, EE customer service advice that "a EE store" is nothing to do with EE,as the stores are franchises. 

EE customer service, says I should take it up with the store manager, and there is nothing they can do to intervene.

The problem is... it's the store manager I'm complaining about, plus his boss ( I guess the area manager)... like talking to brick wall

Anyone reading this... Never ever buy or deal with a store,You not actually buying "from" EE and there is zero backing when things go wrong and your issue will typically be dealt with by a 20 year old student who works part time and doesn't know what to do as they've not worked there long..

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[Alex_M]

Hi @Hans-C-Anderson,

Please see EE's complaint code of practice.

There you will see options to complain via email, post and via a web form.

It is absolutely EE's responsibility to deal with complaints about stores and their managers, so please don't take no for an answer. They may be franchised however they are still representing EE. It's possible that the CS advisor you spoke to was misinformed.

Thanks,
Alex

[Christopher_G]

Hi @Hans-C-Anderson 

Welcome to the community.

I'm so sorry to hear of your experience. I recommend following @Alex_M's advice and raising an official complaint. That way, our complaints team can fully investigate it for you and keep you updated.

Chris

[XRaySpeX]

Also there is no statutory cooling-off period!