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How do I reactivate an EE perk account?

TomB12
Explorer

Hi,

 

I'm trying to access my EE perk account. I've reset the password then immediately logged in, but I'm still getting the message that my account has been deactivated as I've not registered within the given time frame. How do I go about reactivating this?

 

Thanks

67 REPLIES 67

In April this year when I was upgrading my phone in store. I have been to ee shops so many times since then but they're saying they can't help which is a shame as I'm a valuable customer. 

SARAHA29
Explorer

My EE perks is deactivated, as above I didn't complete account set up within time. I have tried resetting password etc but still showing account deactivated 

I am also having this same issue can you help please? Thanks lois 

Jd563
Visitor

I have the same issue it’s saying my account has been deactivated even though it asked me to reset password and now I can’t re register as email already used can someone help please.

I am trying to reactivate my perk account as well please 

Hi I’m also trying to reactivate could you please help !

 

Hi I’m also having this issue can you help 

 

thank you

James_B
EE Community Support Team