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Had this message

Luke19893
Visitor

Offering rewards I had 3 days to spend my 12,000 points seems very suspicious 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

Does it have a link in it that it tells you to click? Don't go there but what was the link?

Report spam texts to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

Does it have a link in it that it tells you to click? Don't go there but what was the link?

Report spam texts to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

Hi @Luke19893 

Scam. 

Read below as this seems to be a recent message:

https://community.ee.co.uk/t5/Security/Scam/m-p/1592674

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Rocketqueen50
Visitor

Ours came from 693522 with 19 recipients on the supposed chat telling us we had over 2,000 points. Sadly 2 people in this group of what were sequential numbers have fallen for this. We've tried reporting this from the number given after googling this. Sad that people are falling for this when it didn't even come in the same set up as an official RE message even worse that we can access 19 people's private numbers as well doesn't that breach GDPR?

Krug
Investigator
Investigator

I received something very similar this morning (18th January 2026) and being suspicious, I Googled it and looked at the posts on the EE community page.  I reported it as spam and sent it on its way to EE.