I have exactly the same issue.
15 phone calls to 150 have not provided any answer. One agent told me there has been an ongoing issues with addons like netflix etc that has lasted over a year and the solution was to just wait and see and hopefully in a few weeks it might work. - - -all the while paying for a tariff with the add on that cant be used. The vast majority of the technical team at EE have no idea what im talking about when i mention google one, and usually put me though to google or just say it has nothing to do with ee. its been painful trying to get this sorted and noone at EE is willing to take ownership and say we have screwed up here and here is how we are going to put it right. I will not be renewing my business contracts with EE again.
