Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 69635 Views
  • 59 replies
  • 128 Helpful

Not able to set-up plan add-ons

Hi All,I have received my text from EE to set-up my Microsoft 365 Add-on from my mobile plan. Everytime I try to do so I receive a "fault" notification. Is there anyway to set-up without having to follow the link provided via text? 

Resolved! accessing ee perks when nhs email changed

HI I have ee perks but the email I used to access it has changed (the NHS changed our emails and we no longer have access to the old email addresses), I have forgotten my password and as they need the email I set it up with to reset it, I can't chang...

Resolved! Upgrade

Hi my contract expires September 24 when can I upgrade 

Ricky55 by Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

Resolved! My Friends & Family discount has been removed

I pre-ordered the Pixel 8 Pro with the free Pixel Watch 2 on release day. My upgrade was shown as moving to the all rounder with my F&F discount of 30% applied to bring it down to £50.40 from £72 a month. I have an email confirming this.I get my phon...

Kiesy by Investigator
  • 9955 Views
  • 24 replies
  • 6 Helpful

Apple Music

Hello I have had a free trial with EE some time ago for Apple Music but have recently upgraded my SIM only deal that includes an extra and I’d like Apple Music again. Will I still get a free Apple Music trial? How do I activate the extra? Thank you. 

MarkM24 by Contributor
  • 583 Views
  • 12 replies
  • 2 Helpful

Travelling to Albania - cost for data add-on?

I'm a PAYG customer and am travelling to Albania which is outside the EU.Usually when I travel outside the EU I then receive a text message upon arriving taking me to a page to choose data add-ons to purchase.How can I find out the cost before I actu...

Marjo92 by Explorer
  • 525 Views
  • 1 replies
  • 2 Helpful

Apple One link won’t work

I updated my phone to the IPhone 15 pro max last week. And I’ve gotten Apple One included with my contract for free. The lady in store said I will receive a text with a link to activate my Apple One. I received the link not long after I set up my dev...

tomgr95 by Investigator
  • 1837 Views
  • 15 replies
  • 1 Helpful

Resolved! View and Manage Add Ons

Can anyone explain where I can view and manage add ons for all account devices? Should be super obvious in the dashboard but I can't see it anywhere. Thanks..

floots by Investigator
  • 535 Views
  • 4 replies
  • 2 Helpful

Ee perk account deactivated

Can someone help with my ee perk account ? It’s says deactivated and when I try and register again it won’t let me, I can’t log in and it won’t send me a new password link ?? 

Liams40 by Visitor
  • 467 Views
  • 10 replies
  • 0 Helpful