Google one inclusive extra not working

[Hdevine24]

Hi I've recently upgraded and selected Google one 2tb as my inclusive extra. On my plan it shows as active however when I log into Google one it doesn't show the 2tb amount. I followed the instructions via text and got an activation code but not had anything since. I keep getting notifications that I'm running out of storage so want to move photos etc to Google one but my current plan is only 15mg and that's at capacity. I've read that EE needs permission to control the Google account but can't find where that is to change the permissions. 

I thought of removing it and adding it back on. But if I do that does that mean I have to wait until next month to add it back on?

Any suggestions would be most welcome as I feel like I'm getting nowhere and not actually getting the benefit I signed up for. 

Many thanks

Helen

[Linzi_H]

Hi @Tommy1992 

I'm so sorry you're no further forward with getting this sorted.

If you contact us directly, one of our Guides will review this with you in further detail. 

Thanks so much,

Linzi 

[criscgaring]

hi!   can you elaborate on the steps taken to activate it?   did you have to cancel current subscription

and then????  

would truly appreciate the help. cheers

[simonguvna]

Good morning @criscgaring, so I've had a mission trying to take my existing Google one 200gb subscription to the EE add on 2tb. After much communication with both Google and EE it seems that in order to get the upgraded Google one you first have to cancel your existing Google one account, you won't lose any data that currently stored but you will not be able to access whatever has exceeded your limit. My Google account ends on the 12th of this month so once that's ended I've been assured that going through the activation process in your EE account will then upgrade the Google one subscription to the 2tb package.

I hope that gives you some clarity on the process, I will update you after the 12th on how I get on.

[criscgaring]

awesome.   that would be helpful.   extremely. my own subs ends on the 16th so I'll be able to follow suit then.   many thanks!

[simonguvna]

Hi there, so the 12th has passed and I've easily upgraded my Google one to the 2tb subscription. I just followed the steps on my EE account and it worked perfectly, I'm sure that the key is to cancel your existing Google subscription.