Game Pass and Netflix still subscribed after cancelling EE

[rakimsv]

I cancelled my EE contract at the end of August and had Game Pass and Netflix included as add-ons, but my both accounts are still showing as subscribed and managed by EE. How can I get these properly deactivated?

[Peter_W]

Good afternoon @rakimsv.
Thanks for stopping by the EE Community 😊

When you requested cancellation in August, has your service for this number now fully cancelled / switched to another provider?

Also are the two services you've mentioned still working, or are you unable to renew them?

Peter

[rakimsv]

Yep, number fully switched to new provider on 3rd Sept and I received a final bill credit from EE on 13th Sept. 

Netflix and Game Pass are still working and I don't have any option to cancel them - both services say they're managed by EE. Netflix example:

Game Pass:

But my EE account errors out when I follow the flow to manage the subscriptions, presumably because that account is closed:

[Peter_W]

Good afternoon @rakimsv.

I appreciate it's been a little while since we last spoke with you about this, but I just wanted to check back in and see if you were still facing this same issue?
Peter

[rakimsv]

Hi @Peter_W, yes I'm still having the same issue. Netflix and Game Pass are both still active and showing as managed by EE. Thanks.

[Peter_W]

Thanks @rakimsv.

I've sent you over a private message so we can grab a few more details on this.

Peter 😊

[Raptor2288]

I also have this issue if somebody could get hold of me 

Thankyou

[Alex_H]

Hi @Raptor2288,

I'll send you a private message now if you can please take a look when you get a chance to respond.

Alex

[rakimsv]

Mine still hasn't been fixed unfortunately 😬