Free Earbuds

[Ellio_5]

Hello, I purchased my Samsung S23 ultra yesterday (27/02/23) in store on the high street.  Today, a friend of mine was speaking to me about the device and stated that they were interested in transferring to EE as there was a current offer where you receive a free pair of Galaxy Buds2 Pro. I was completely unaware of this offer as I was not informed and did not receive them in store. Am I still eligible for the earbuds or is this an online deal only?

If I am eligible how would I go about claiming them?

Image added for reference

---

---

 

[Vickyt190]

U should James they r really good 

[Vickyt190]

 

[mohemos]

I got my earbud today! Thanks EE, this is the best deal ever!!!

[Jon_K]

That's great! Thanks for letting us know, @mohemos 🙂

[Hrhsarahb]

James I was told in the EE shop where i bought by phone I had to go onto Samsing Reward Hub and enter my IMI to claim my earbuds. I cant find this so can you help.please

[Vickyt190]

It will be sent out to you automatically you do not need to do anything and it says anytime between 15-30 days 

[Vickyt190]

 

[Jasminandjudy10]

Hi Gareth I'm hoping the free ear buds are delivered soon thanks for the service you provide 

[Hrhsarahb]

I bought my Samsung back In March and still haven’t had my earbuds but was promised delivery in 30 days how do I escalate please?

[Katie_B]

Hi @Hrhsarahb. 

If you have not received your Earbuds within 30 days from receiving your device please give our customer care team a call on 150. 

Katie