Ee won’t let me add to plan

[Karys23]

Hi so when I first got accepted for my phone contract I also got offered another device to add to my plan which I turned down at the time. 

I’ve tried adding an Xbox to my plan but it says I can’t add it on at this time and I also called up ee and they couldn’t give me a reasoning as to why I couldn’t add it on. I have no outstanding bills, and have made 3 payments so far why is this? Thanks 

[Chris_B]

@Karys23  It’s possible that EE are not yet willing to allow you to have more credit.