Ee perks

[Kcoles]

Good afternoon 

I have requested my perks, says email has been sent but nothing received. I have checked with our trust emails that has not been quarantined etc but it hasnt. I am now wondering if my email is wrong. Please can you assist 

[James_B]

Hi @Kcoles,

Welcome to the EE Community. 🙂

Is it a verification email you're waiting for?

James

[Kcoles]

It is the code so I can claim 20% off bill. Tbh whenever I have requested it I have never received it, but I would like to ensure I get it this time. 

[James_B]

Hi @Kcoles,

Have you registered with the Perk Portal?

James

[Kcoles]

Was assuming so when I joined ee years ago. When in store the other day they told me to go onto ee perks. 

[Leanne_T]

Hi @Kcoles 

What happens if you log into the EE Perk Portal using the email and password you set up for the account? 

Leanne.

[Kcoles]

It logs me in and tell me all correct information so please why am I not receiving the code? 

[Leanne_T]

Hi @Kcoles 

The code will be within the Perk account this would not be emailed to you. 

You would need to generate the code from the perk portal. 

Leanne.

[Kcoles]

I'm so confused. I have requested the code which then says will be sent to email. The customer service person even showed me how to do this. However I have not received the code. 

[Leanne_T]

Could you attach a screenshot of the perk portal where you generate the code please? @Kcoles 

Please send this via a private message if this has any personal details. 

Leanne 🙂