Forum Posts

The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70937 Views
  • 59 replies
  • 128 Helpful

Not refunded for upgrade

Hi I returned an unwanted upgrade nearly two weeks ago. I was told any money taken for the upgrade and cost of return would be refunded to me. I just came off the phone to be told I will not be refunded back to my bank account but it will come off ne...

dbnns by Contributor
  • 398 Views
  • 7 replies
  • 0 Helpful

Digital prepaid card

I upgraded my phone in November and was offered a £200 voucher as part of the deal.To date, I've received some text messages to claim but no actual voucher.When I emailed the claims team they said they'd sent it again and that I should check my spam ...

Grrrousey by Contributor
  • 433 Views
  • 5 replies
  • 0 Helpful

Resolved! Roaming in Mexico

Hi I’m travelling soon to Mexico for 2 weeks. I’m on monthly plan and have smart benefits (not covering roaming but can swap). Can anyone suggest best/ cheapest option for using my data in Mexico please (don’t care about calls/texts)? I’m not finding...

MiliM by Visitor
  • 490 Views
  • 1 replies
  • 1 Helpful

Still waiting for Xbox Game Pass text

Hi,I have signed up for 1 Gb EE Full Fibre Broadband and this should include free Game Pass Ultimate for a year. It's been two weeks since the service was activated and I've still not received a text to set it up.