Ee perks

[Jkay1975]

Morning

im due an upgrade as of today and I’m trying to access my account to obtain a code. Unfortunately my password won’t reset. I’ve pressed forgotten password tab. I have inputted my email and haven’t recieved a link to help reset the account.

can you help

regards

tim

[Leanne_T]

Hi @Jkay1975

Thanks for posting. 

Are you using your work email? 

Have you checked the junk/spam folders, in your email? 

Leanne.

[Jkay1975]

Hey Leanne

I’ve tried it with both my work and personal and I don’t receive anything via the link. Very frustrating.

[James_B]

Hi @Jkay1975,

Did you check your spam/junk email folders?

Does your account show as deactivated when you attempt to login?

James

[Jkay1975]

Hi James

my account isn’t showing deactivated and the email has not arrived in my work or personal spam/junk mailboxes either.

[Christopher_G]

Thanks @Jkay1975

I've sent you a private message to get some information from you.

Chris