30-12-2019 06:42 PM
How does ee sort out ee perk account issues. I have called a number of times now and no one can resolve. Tried to register and account now deactivated.... Have spoken to my hr dept and they have no idea about anything to do with ee perk even though as a company I have been told that we get discount. Have tried everything I have been advised but nothing works. 02 and Vodafone are far easier to sort.. They mey be an option...
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07-08-2020 02:19 PM
I also have this problem
07-08-2020 02:31 PM
Hi @Mck1uk89
Thanks for posting on the community.
Do you have a message saying your account has been deactivated?
Leanne.
07-08-2020 02:37 PM
Yes I do
07-08-2020 02:48 PM
Hi @Mck1uk89
Thanks for the quick reply.
To help you with your perk account, I have sent you a private message on here for some details.
Speak to you soon 🙂
Leanne.
17-08-2020 01:42 PM
Hello, I am having the same issue as others on this thread. I started the registration process for EE Perks but did not finish it. I can now no longer register a new account, as the email address is taken, and when I try to log in I get the message that "Your account has been deactivated as your registration was not completed within the allowed time frame.". Resetting my password doesn't sort the issue.
I went into a shop, who asked me to call customer services. I called customer services, but they said that they couldn't help and that there was nobody they could put me through to who could help.
Thank you for your help sorting this out.
17-08-2020 01:47 PM
Hi @ojones1,
Welcome to the EE Community. 🙂
I've sent you a private message. Please get back to me when you have a moment.
Thanks
James
18-08-2020 06:44 PM
Hi Chris,
having this same issue too.
Could you help me also ?
Thanks Megan
19-08-2020 08:42 AM
23-08-2020 07:53 AM
I have the same issue. Account already registered but error message when I log in.
tried password reset on both work and personal email.
spoke to customer services who also tried to reset and said I’d have an email within 24hrs, that was 2 days ago.
23-08-2020 08:27 AM
Hi @JamesT5748.
Welcome to the EE Community.
I would love to see if I can help further.
When you have a moment please check your community inbox.
Katie 🙂