Ee perk issues

[Philohare1]

How does ee sort out ee perk account issues. I have called a number of times now and no one can resolve. Tried to register and account now deactivated.... Have spoken to my hr dept and they have no idea about anything to do with ee perk even though as a company I have been told that we get discount.  Have tried everything I have been advised but nothing works. 02 and Vodafone are far easier to sort.. They mey be an option... 

[Leanne_T]

Hi @Jav53

Welcome to the community.

Do you get an error message when you log in with your EE Perk details?

Speak soon 🙂

Leanne.

[Jav53]

Yes I did.

It states my login details are invalid despite me registering a year ago. Even if I click to reset password, no link is sent to my email.

Thanks.

[Leanne_T]

Hi @Jav53

Thanks for the quick reply.

Can you try and register for a new EE Perk account using your work email address, does this work for you?

Thanks.

Leanne.

[Jav53]

[cid:95C6C598-54A5-4872-95D5-D47F0139F09A-L0-001]

[Leanne_T]

Hi @Jav53

Sorry, I can't see that image.

Do you get an error message?

Leanne.

[Jav53]

Yes,

It states details supplied already registered.

[Christopher_G]

Thanks @Jav53

I've sent you a private message to get some information from you.

Please take  a look and get back to me.

Thanks

Chris

[Jav53]

xxxxxxxxx@xxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Christopher_G]

Hi @Jav53

I need you to reply to my private message with that information, please.

Thanks

Chris

[Mck1uk89]

Im having this same problem