Early upgrade offer

[Derek15]

Hi there I received an sms offering an early upgrade with no early upgrade fee..... 

After clicking the link and selecting the phone etc I see there is still an early  upgrade fee?

See attached screenshot of the sms clearly states no fees. 

 

[killyouridols08]

Maybe its no Upgrade fee if you agree to 36 months as per screenshot? Did you change the length of the contract to 12/24 months on the site whilst upgrading?

[Derek15]

Tried everything, same result every time. 

I'll just wait I think, just not a good look for EE false advertising at best. 

Thanks for your help 😀

[Christopher_G]

Hi @Derek15 

If you speak with our Mobile Care team, they'll be able to look into this and find out why it's showing the early charges.

Chris

[Derek15 · Accepted solution]

Thanks for your advice but I'll just wait for the full term.

Sent "up" to 150 and now it says I have to take a more expensive plan to qualify for no early upgrade fees.