EU charges

[Apache7]

I added EU roaming to my account and it has a expiry date. But have been charged for it again. I will be cancelling my account  today. NOT GOOD ENOUGH EE

[Leanne_T]

Hi @Apache7 

Thanks for coming here. 

What date is showing as the end date for the add-on? 

Is this after the last bill was produced? 

Leanne 🙂

[Kirigaya_Kazuto]

Yeah, you have to turn the add-on back off if you don't want to be charged again, personally, I think it should be automatic

ProTip: Lycamobile now run off EE, So great speed for £5 a month on a 30 day rolling contract. there's no wifi calling/5G calling or Visual Voicemail (I don't think)

[XRaySpeX · Accepted solution]

The EU roaming add-on does not have an expiry date. You have to cancel it yourself.

[Chris_B]

@Kirigaya_Kazuto  If it turned off automatically and your was still abroad when your billing cycle starts again you might no be aware of that so you’ll be charged the daily rate and that could cost more.     That would then cause more complaints.  

[Kirigaya_Kazuto]

No, I meant turn off automatically when it senses it is back on the UK network