cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

20% nhs discount

mcauleyl
Explorer

I am trying to register to get my 20% nhs discount on my phone contract bill. I have uploaded a photo of my work badge. I was then sent an email to verify my account and complete registration but password not being accepted. I have tried resetting my password and again not accepted. Can somone help? Is this a common problem? 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@mcauleyl  If you’ve had this contact for over 30 days then unfortunately the discount can not be applied.      If you’ve under 30 days you need to call to have the discount applied,  you can not apply it yourself unless you are in the process of upgrading. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@mcauleyl  If you’ve had this contact for over 30 days then unfortunately the discount can not be applied.      If you’ve under 30 days you need to call to have the discount applied,  you can not apply it yourself unless you are in the process of upgrading. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Thanks Mark.

Only 2 weeks into the contract.

I was told i could do it myself via the perks portal but to your knowledge it needs to he done via a phonecall to EE? Is this a common error?

Thanks

Laura

Sent from Outlook for iOS<>
Leanne_T
EE Community Support Team

Hi @mcauleyl 

Thanks for coming here. 

if you have the perk code and have upgraded or set up a new contract in the last 30 days, you would need to call us on 150 to get the code added.

Leanne 🙂